Platforms, channels, and the functions between them.
A map of the areas of work and the channels they have to succeed through — websites and apps on one side, merchant counters, branches, and offline sales teams on the other.
Business impact map
Channels
- DigitalWebsites
- DigitalMobile applications
- PhysicalMerchant POS
- PhysicalBranches
- PhysicalOffline sales and distribution
Digital and branch-led distribution
Connecting digital channels with physical ones, so a website, an app, a branch, and a sales team work as one system.
- Digital distribution through websites and mobile applications
- Offline distribution
- Branch-first adoption
- Connecting physical distribution to digital systems
Case studies
Told in full, or not told yet.
Case studies will be published here once each one is sourced and reviewed. Every one will follow the same eight-part structure, so the context, the decisions, and the evidence sit side by side.
- 01Business context
- 02Problem or opportunity
- 03Strategy and decisions
- 04What was built
- 05Distribution and adoption
- 06Implementation and operations
- 07Outcome and evidence
- 08Sources
10Contact
Building something in lending, distribution, or AI?
For advisory conversations, founder introductions, or a note about something written here.